Corporate & General Information
Q: Who operates the Crestflexhat digital storefront?
A: www.crestflexhat.com is operated by SAN FRANCISCO TELAS, S.A. DE C.V., a formally registered corporate entity established in Mexico (Corporate Registration Number: SFT-030526-1S9). Crestflexhat is our official retail brand, dedicated to providing an extensive range of multi-style headwear directly to consumers across Europe.
Q: Where is your business located and where are orders fulfilled?
A: Our registered corporate office and primary fulfilment facility are located at Calle 65 455 x 50 Y 52, C. 65 446E, Centro, 97000 Mérida, Yuc., Mexico. All items in our catalogue are managed, prepared, and dispatched from this central inventory location by our internal personnel.
Payment Information
Q: What settlement methods do you accommodate at checkout?
A: We provide several official transaction options to complete your purchase. We accept major international credit and debit card networks, including Visa, Mastercard, and American Express. Furthermore, we accept mobile transaction options and digital wallets, specifically Apple Pay and Google Pay.
Q: Are my transactional details handled appropriately?
A: All financial transactions are processed using industry-standard cryptographic frameworks to encrypt data during transmission. We do not store or retain raw financial credentials on our internal servers, maintaining a rigorous operational standard for transaction privacy.
Shipping & Logistics
Q: Which carriers do you employ, and what is the expected transit time for Europe?
A: We collaborate with priority international logistics networks, including DHL, FedEx, and UPS, to manage our deliveries to European destinations. The standard delivery timeframe for these priority shipments is five (5) to ten (10) business days from the date the package is dispatched from our facility.
Q: Will I receive updates regarding the status of my shipment?
A: Yes. Automated tracking updates are transmitted directly to the email address provided during the checkout process. These notifications are issued at critical operational milestones:
When the order is formally dispatched from our fulfilment facility.
When the package arrives at international transport hubs.
When the shipment commences local delivery to your specified address.
Q: What occurs if my delivery exceeds the standard transit timeframe?
A: If an order fails to arrive within our standard window, please contact our support team. We will immediately open a formal enquiry and investigation with the respective courier network. Depending on the factual findings of the investigation, we will arrange either a complete financial refund or a complete replacement shipment.
Returns, Cancellations, & Defective Items
Q: What is the return policy for European customers?
A: In full compliance with the European Union Consumer Rights Directive, consumers residing within the European Union possess a statutory Right of Withdrawal. This allows you to withdraw from the sales contract without providing justification within fourteen (14) days from the date you, or an appointed third party, take physical possession of the physical merchandise. To exercise this right, please contact us at variety@crestflexhat.com within the specified timeframe.
Q: What should I do if an item arrives damaged or flawed?
A: If your headwear arrives with physical flaws or transport-related damage, please notify our customer support team via email at variety@crestflexhat.com within fourteen (14) days of delivery. Please include clear photographic evidence documenting the specific defect. Upon verification of the visual evidence by our team, we will process a complete financial refund or arrange a replacement shipment. To ensure customer convenience, there is no requirement to return the damaged item to our international warehouse.
Corporate Registry & Contact Overview
Legal Corporate Name: SAN FRANCISCO TELAS, S.A. DE C.V.
Corporate Registration Number: SFT-030526-1S9
Registered Business & Warehouse Address: Calle 65 455 x 50 Y 52, C. 65 446E, Centro, 97000 Mérida, Yuc., Mexico
Customer Support Email: variety@crestflexhat.com
Contact Telephone: +52 9999301200