- Dispatch Location and Processing Framework
All physical retail items purchased through www.crestflexhat.com are processed, prepared, and dispatched directly from our central corporate facility located at:
Dispatch Address: Calle 65 455 x 50 Y 52, C. 65 446E, Centro, 97000 Mérida, Yuc., Mexico.
Upon the verification of a transaction and completion of financial settlement, our internal facility personnel require an operational handling window of one (1) to two (2) business days to inspect, package, and formalise the consignment for international transit. Orders are processed during standard business days, excluding regional public holidays and weekends.
- Destination Markets and Transit Timeframes
Our primary distribution framework is structured to serve consumer retail markets across Europe. To maintain efficient cross-border distribution, SAN FRANCISCO TELAS, S.A. DE C.V. coordinates transit operations exclusively with premier international priority courier networks, specifically DHL Priority, FedEx Priority, and UPS Priority.
The standard delivery schedule for physical shipments traveling from our central facility to European destinations is five (5) to ten (10) business days from the formal date of dispatch.
- Automated Consignment Tracking and Status Nodes
To maintain clear operational visibility throughout the fulfilment lifecycle, the Company provides automated status updates. Tracking notifications are transmitted directly to the email address provided by the Customer during the checkout sequence at the following critical logistical nodes:
Order Dispatch: Dispatched immediately once the shipment leaves our corporate facility in Mexico, containing the active tracking reference number.
Transit Hub Arrival: Automated updates indicating that the consignment has arrived at international transit or distribution points.
Local Delivery Commencement: Final notification indicating that the package has arrived in the destination region and has been allocated for final local courier distribution to the Customer’s address.
- Transit Interruption and Delivery Resolution Protocol
In the event that an order fails to arrive within our standard ten (10) business days transit window, Customers are advised to contact our administration via email at variety@crestflexhat.com. Upon receipt of such notification, the Company will promptly initiate a formal trace and structured investigation with the corresponding carrier (DHL, FedEx, or UPS).
Following the formal verification of the transit status by the logistics provider, the Company will determine and execute an appropriate resolution based on the factual findings. This resolution will consist of either a full financial refund of the purchase transaction value or the immediate processing of a complete replacement shipment at no supplemental cost to the Customer.
- Transfer of Risk and Possession Compliance
In compliance with mandatory consumer protection laws within the European region, the risk of damage, degradation, or loss of the physical items remains entirely with the Company throughout the international transportation phase. Legal title and the associated risk of loss transfer to the Customer only at the specific time when the Customer, or a designated third party acting on the Customer’s behalf, takes actual physical possession of the merchandise. Risk does not transfer at the point of origin or upon handover to the courier.
Corporate Registry & Contact Details
Legal Corporate Name: SAN FRANCISCO TELAS, S.A. DE C.V.
Corporate Registration Number: SFT-030526-1S9
Registered Business & Warehouse Address: Calle 65 455 x 50 Y 52, C. 65 446E, Centro, 97000 Mérida, Yuc., Mexico
Customer Correspondence Email: variety@crestflexhat.com
Contact Telephone: +52 9999301200