This Refund and Return Policy outlines the conditions under which SAN FRANCISCO TELAS, S.A. DE C.V. (operating under the commercial trading name “Crestflexhat”) handles order cancellations, product returns, and financial reimbursements for clientele within the European region.
- Statutory Right of Withdrawal (14-Day Cooling-Off Period)
In strict compliance with the European Union Consumer Rights Directive, consumers residing within the European Economic Area possess a statutory right to withdraw from their purchase agreement without providing justification.
Timeframe: This withdrawal window remains active for fourteen (14) days from the date on which the Customer, or a designated third party acting on their behalf (excluding the logistics carrier), takes physical possession of the items.
Execution: To execute this right, the Customer must transmit an explicit written notice to our official customer correspondence email: variety@crestflexhat.com within the stipulated 14-day period.
Return Address: Following the administrative acknowledgment of the request, the physical merchandise must be sent to our centralised corporate facility at the following address:
Calle 65 455 x 50 Y 52, C. 65 446E, Centro, 97000 Mérida, Yuc., Mexico
Conditions: Returned items must remain in their original received condition, unaltered, unused, and enclosed within their appropriate original packaging. The Customer covers the direct shipping costs associated with returning items under this voluntary withdrawal clause.
- Flawed, Damaged, or Non-Conforming Items
If any headwear item arrives with clear physical flaws or transit-related damage, the Customer is entitled to an immediate remedy.
Reporting Protocol: The Customer must notify our support personnel via email (variety@crestflexhat.com) within fourteen (14) days of delivery. The communication must include clear photographic evidence illustrating the specific damage or structural irregularity.
Resolution: Upon administrative verification of the visual evidence by our team, the Company will process a full financial refund or arrange an immediate replacement shipment.
No Physical Return Required: To maintain optimal customer convenience, the Customer is not required to return the damaged physical items to our overseas facility. The submission of valid photographic evidence is fully sufficient to finalise the refund or replacement process.
- Delayed Deliveries and Non-Arrival Provisions
Our distribution framework coordinates cross-border shipments destined for Europe via international priority courier networks, including DHL Priority, FedEx Priority, and UPS Priority.
Standard Transit: The standard delivery schedule requires five (5) to ten (10) 5–10 business days from the date of initial dispatch. Automated tracking updates are transmitted to the Customer’s recorded email address at key milestones (order dispatch from our facility, arrival at international transit hubs, and local delivery assignment).
Delivery Enquiries: If a shipment fails to arrive within the standard ten (10) 5–10 business days transit window, the Customer should notify us via email. The Company will immediately initiate a formal trace and investigation with the respective courier network.
Outcome: Based on the factual findings of the carrier investigation, if the consignment is verified as lost or delayed beyond reasonable bounds, the Company will issue a full financial refund or process a priority replacement shipment.
- Refund Processing and Approved Payment Instruments
All approved financial refunds are credited back directly to the original funding instrument utilised by the Customer during the initial checkout sequence. Financial reimbursements are issued across the following approved payment methods:
Credit and debit card networks, including Visa, Mastercard, and American Express.
Mobile payment applications and digital wallets, specifically Apple Pay and Google Pay.
Once the Company authorises the financial reversal, the data is transmitted to the card issuer or account provider. The practical availability of the funds on the Customer’s statement depends on the standard billing cycles of the respective financial institution.
Corporate Identity & Official Contacts
Legal Corporate Name: SAN FRANCISCO TELAS, S.A. DE C.V.
Corporate Registration Number: SFT-030526-1S9
Registered Business & Warehouse Address: Calle 65 455 x 50 Y 52, C. 65 446E, Centro, 97000 Mérida, Yuc., Mexico
Customer Correspondence Email: variety@crestflexhat.com
Contact Telephone: +52 9999301200